Your Guide to Flowers West Byfleet's E-Commerce Terms for Online Flower Delivery

Flowers West Byfleet UK E-Commerce Terms & Conditions

Introduction

Welcome to Flowers West Byfleet. We are dedicated to providing beautiful online flower delivery services throughout West Byfleet and the surrounding areas. By using our website to purchase goods and arrange delivery, you agree to be bound by these e-commerce Terms & Conditions. Please read them carefully before placing your order. These terms apply to all online transactions with Flowers West Byfleet, covering orders for flowers and related products delivered in West Byfleet and its neighbouring locales.

Definitions

For the purposes of these terms, the following definitions apply:

"We," "Us," "Our" refers to Flowers West Byfleet.
"You," "Customer," "Your" refers to the purchaser and recipient of products via our online platform.
"Site" means our website, accessible for online flower ordering and delivery services.
"Products" refer to flowers and any ancillary items offered on our website.
"Order" means a request by you to purchase products for delivery, subject to acceptance by us.

Scope of Terms

These Terms & Conditions apply exclusively to online purchases made from Flowers West Byfleet and are applicable to customers based in West Byfleet and surrounding areas. By placing an order through our Site, you confirm your acceptance of these terms. Additional terms may apply to specific offers or promotions; where there is a conflict, those terms take precedence.

Order Process

Placing an order with Flowers West Byfleet is a straightforward process designed for ease and security. To submit an order for flower delivery in West Byfleet or nearby areas, please follow these steps:

Browse our selection of flowers and related products on our Site.
Select your desired items, including any customisations such as colour scheme or arrangement type.
Add your items to your shopping basket and proceed to checkout.
Enter your delivery information, ensuring the recipient’s address is accurate and within our delivery area (West Byfleet and surrounds).
Select a delivery date and include any special instructions or personal message for the recipient, if available.
Review your order summary for accuracy before submitting your payment details.
Complete the purchase by confirming payment. Your receipt of an order confirmation email signifies that we have received your request.

Acceptance of your order will take place once we have confirmed the availability of products and delivery logistics. On rare occasions, we may be unable to fulfill your order, in which case we will notify you promptly and issue a refund if payment has been made.

Payments

All payments for orders placed through our online platform must be made at the time of ordering via one of the secure payment methods offered on our Site. The total amount payable includes the cost of the selected flowers, VAT (where applicable), and delivery charges as displayed prior to checkout. We accept payment by recognised credit and debit cards as specified during the ordering process. Payment is processed securely, and we do not retain your card details beyond the transaction.

In the event your payment is declined or reversed, we reserve the right to cancel your order and withhold delivery until an alternative payment method is provided and cleared.

Order Confirmation and Delivery

After successful placement and payment of your order, you will receive an email confirmation outlining the details of your purchase and the scheduled delivery. Please retain this email as your proof of purchase.

We endeavour to deliver your flowers on your requested date, but delivery times cannot be guaranteed due to factors beyond our control, such as weather, traffic, or availability of stock. Deliveries are made to West Byfleet and the surrounding areas, with specific delivery zones and schedules detailed on our Site. Where delivery has not been possible despite reasonable effort, we will attempt to contact you to arrange a redelivery or, if appropriate, collection by the recipient.

Product Availability and Substitutions

Our floral products are subject to seasonal and regional availability. While we strive to provide your chosen arrangement, there may be instances where certain flowers, foliage, or vases are unavailable. In such cases, we reserve the right to make appropriate substitutions of equal or greater value while maintaining the overall aesthetic and quality of the arrangement. If a significant substitution is required, we will make reasonable efforts to contact you prior to dispatch.

Cancellations and Amendments

If you need to cancel or amend your order, please notify us as soon as possible. Cancellations can only be accepted if the request is received before the order has been prepared or dispatched. For most orders, this is typically up to 24 hours prior to the planned delivery date. Due to the perishable nature of flowers, once an order has been prepared or is out for delivery, we regret that we cannot accept cancellations or changes.

Where a cancellation is accepted in accordance with this section, a full refund will be issued to the original payment method. In the case of amendments, we will let you know if your request can be accommodated and inform you of any price differences or altered delivery schedules.

Returns and Refund Policy

Due to the perishable nature of fresh flowers, we do not generally accept returns. However, if the delivered flowers do not meet our usual high standards, or if you receive the incorrect product, please contact us within 24 hours of delivery. We may request photographic evidence to assist us in assessing the issue. Where appropriate, we will offer a replacement or process a refund to the original payment method. Products must be kept in a cool environment and in water from the time of delivery to be eligible for review for compensation.

Refunds, where approved, will be processed within 7 working days. Non-perishable ancillary items may be eligible for return in accordance with your statutory rights, provided they are unused and in their original packaging.

Customer Obligations

You are responsible for ensuring that all details supplied at the time of order, including recipient address and message instructions, are accurate. Inaccurate or incomplete delivery details may result in delays or non-delivery of your order, for which we accept no liability.

Please ensure that someone is available at the delivery address to receive the item, or advise accordingly if special instructions (e.g., safe place or neighbour) are to be followed. We cannot accept responsibility for loss or damage to products left per your instructions by our delivery personnel.

Liability

We are committed to delivering your order with reasonable skill and care. However, our liability is limited in the following respects:

Flowers West Byfleet shall not be liable for any indirect or consequential loss, damage, or expenses howsoever arising out of any problem relating to the delivery of products, except where such loss cannot by law be excluded.
Our maximum liability in connection with any order shall be limited to the total price paid for that order.
We will not be responsible for any failure to deliver your order, or any delay in doing so, due to circumstances beyond our reasonable control, including but not limited to extreme weather, acts of God, traffic delays, or supplier shortages.
This does not affect your statutory rights as a consumer under UK law.

Personal Data and Privacy

All personal information provided by you when placing an order will be handled in accordance with applicable UK Data Protection laws and our Privacy Policy. We use your data solely for the purposes of fulfilling your order, arranging delivery, customer service, and (with your consent) marketing communications related to our products and services. We do not share your information unnecessarily with third parties.

Intellectual Property

All content on our website, including text, images, product designs, and logos, is the intellectual property of Flowers West Byfleet or our licensors. You may use our website and content solely for personal, non-commercial purposes related to ordering and receiving flower delivery in West Byfleet and the surrounding areas. Any unauthorised use, reproduction, or distribution is prohibited.

Governing Law and Jurisdiction

These Terms & Conditions, and any disputes arising out of or in connection with them, shall be governed by and construed under the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. Where you are a consumer residing elsewhere in the UK, you may also bring proceedings in the country in which you reside.

General Provisions

If any part of these Terms & Conditions is held to be invalid or unenforceable, such portion shall be construed in a manner consistent with applicable law to reflect the parties' original intent, and the remaining portions shall remain in full force and effect.

No waiver by us of any breach or default hereunder shall be deemed a waiver of any preceding or subsequent breach or default. These Terms & Conditions, together with your order details and our Privacy Policy, form the entire agreement between you and Flowers West Byfleet in relation to your online purchases.

Updates to These Terms & Conditions

We reserve the right to amend these Terms & Conditions from time to time to reflect legal, regulatory, or commercial changes. The most current version will be posted on our website. We encourage you to review these terms periodically. Your continued use of our Site and flower delivery services in West Byfleet and surrounding areas after any amendments have been made signifies your acceptance of the updated terms.

Contact and Customer Support

If you have any questions regarding these Terms & Conditions, our flower delivery processes, or your order, please refer to our customer support details provided on our Site. We are always happy to assist with queries related to online flower orders throughout West Byfleet and the surrounding communities.

Note: These Terms & Conditions apply specifically to customers in West Byfleet and the neighbouring areas who use our online platform for flower delivery orders.