Our Returns, Refunds & Complaints Policy

Fresh Flowers Promise in West Byfleet

At Flowers West Byfleet, we are dedicated to delivering only the freshest, highest-quality blooms throughout West Byfleet and the surrounding areas. Our reputation as a trusted local florist is built on our commitment to customer satisfaction and exceptional flowers delivered straight to your door or business.

Damaged-on-Arrival Policy

Although we take the greatest care in preparing and packaging your flowers, we understand that sometimes items may be damaged during transit. If your flowers or arrangements arrive in a less-than-perfect state, please inform us as soon as possible upon delivery. We kindly ask you to provide photographic evidence where possible, to help us resolve the issue quickly and efficiently.

Freshness Guarantee & Window

Our fresh flowers guarantee means your bouquet or floral arrangement will be hand-prepared using flowers at their peak. We guarantee the freshness of all our flowers for a minimum of 5 days from delivery, provided they are properly cared for and displayed in fresh water away from direct heat or sunlight. If you follow our care advice and still feel your flowers do not last this period, please get in touch within the first 48 hours of receipt so we can help resolve the issue.

Refunds & Replacements

Your satisfaction is our priority. Should your flowers arrive damaged or fail to meet our freshness guarantee, we will be pleased to offer you the choice of a replacement bouquet or a full refund. We review each case individually to ensure a fair and speedy resolution. Please note that due to the perishable nature of flowers, we may sometimes request the return of the original product so we can assess it with our floristry team.

Complaints Process

If you are dissatisfied for any reason, we encourage you to raise your concern directly with us. Your feedback is incredibly important and helps us to maintain the high standard of service and flowers that our West Byfleet customers expect. To make a complaint, simply contact us with your order details and a clear description of your issue. Our customer service team will respond promptly to resolve your complaint efficiently, usually within 1-2 working days.

Trusted Local Florist for West Byfleet

As a proud local florist, Flowers West Byfleet has been serving households and businesses in West Byfleet and nearby communities for years. Our team understands the importance of beautiful, long-lasting flowers and reliable service. We promise to treat every order, return, or enquiry with the care, transparency, and local dedication you expect from your family florist.

Our Commitment

We are committed to continuous improvement, ensuring every customer is delighted with their fresh flowers. Thank you for choosing Flowers West Byfleet – your satisfaction is always at the heart of everything we do.